TfL response to RAIB report into Croydon tram tragedy
‘Our thoughts remain with those who lost their lives or were injured in the tragedy at Sandilands, and we continue to do all we can to support everyone affected.
‘We welcome this report from the Rail Accident Investigation Branch and will continue to work alongside them, the Office of Rail and Road and First Group, who operate the tram network, to ensure all of the recommendations outlined are met. We will also be publishing our own investigation report in the new year.
‘Since the incident we have introduced a wide range of additional safety measures to make sure such a tragedy can never happen again. These include new signage and warning systems for drivers, additional speed restrictions, enhanced speed monitoring and an upgrade of the CCTV recording system.
‘An in-cab driver protection device has been trialled and is now fitted to every tram, meaning that any sign of driver distraction or fatigue results in the driver being alerted immediately. Work to install a system to automatically reduce tram speeds if required is also underway.
‘We have enhanced the customer complaints process so that all reports are now managed by one dedicated TfL team and any that relate to safety are prioritised for immediate investigation. And the TfL Sarah Hope line remains available to all those affected and continues to provide help with counselling and other support to anyone who needs it.
‘We also continue to work with the wider tram industry to ensure that lessons are learned from this incident and that we introduce any further measures that could improve the safety of trams across the UK.’