One Crown Place is a newly completed development of 246 apartments spread across two strikingly contemporary 28-storey and 33-storey towers on the edge of the City of London, just three minutes’ walk from Liverpool Street Station. As well as one-bedroom to three-bedroom homes, it includes a wealth of community facilities, which is why a robust resident engagement portal was absolutely vital.

Leading resident engagement and property management software provider Spike Global has risen to the challenge by creating a completely bespoke version of its Spike Living portal for the development. Fully tailored to the facilities that are available at One Crown Place, the software will help new residents to make the most of all the on-site facilities as well as get to know the local area through discounts on goods and services nearby.

The development, designed by KPF architects, is intended to be a complete new community in the heart of London and is well-equipped with facilities that are available for residents. These include a quiet workhub with bookable workstations and meeting areas; a series of communal spaces which will be used for meetings, talks and free craft-focused workshops; a screening room for a personal cinema experience; a well-equipped gym; a terrace garden with carefully divided outdoor rooms and quiet corners and a dining room and adjacent kitchen for celebrations and gatherings.

With such a wide range of facilities on offer, along with a 24-hour concierge service to book tickets and deal with mail, One Crown Place needed an equally flexible resident engagement portal to ensure that everything runs smoothly – so the company turned to Spike Global.

Jeremy Heath-Smith, CEO of Spike Global, explains: “Our software makes everyday living both more straightforward and more exciting. On one hand it can enable all kinds of everyday transactions to happen swiftly and simply via a smart phone app, whether it’s arranging for a parcel to be collected, booking a desk for the day or reporting a maintenance issue. Meanwhile, it can also open up a world of fun activities, enabling residents to book a workout or a workshop, or discover what the local area has to offer through exclusive residents’ discounts on everything from haircuts to restaurant meals.”

Spike’s portal also enables residents to connect with each other, providing a safer and more localised alternative to conventional social media, as it is only open to individuals who live in a particular building, helping newcomers to meet their neighbours while staying safe from strangers and scammers.

Caroline Decleves, Residence Manager at One Crown Place, says: “We are aiming to provide the feeling of a luxury five-star hotel, with beautifully finished apartments and high-quality facilities. Spike Living provides a user-friendly way for residents to engage with everything that is on offer and helps everything to run like clockwork.”