From November 22nd, John Lewis will be offering customers the chance to meet Santa and create a cherishable Christmas moment for the whole family, even your four legged friends. Early tickets have already been released to My John Lewis members and Santa visits are proving to be as popular a tradition as ever, with sales up +37% compared to last year.

Customers can choose from three unique experiences:

Brand new for 2023: Santa’s Grotto – Mission: Meet Santa (£20)
For the first time, families can book in for a special ‘Mission: Meet Santa’ experience, children are invited to become ‘Secret Santa agents’ and with the help of Santa’s elves are tasked with cracking the code needed to unlock the door and meet the man himself. Once their mission is completed they’ll meet Santa and leave with a grotto exclusive plush elf toy.

Santa’s Tea Party (£15)
Back by popular demand! Kids can join Santa for a special Christmas storytime session, complete with a gingerbread snack, choice of drinks and a grotto exclusive plush toy Elf for each child.

Santa Paws Experience (£20)
Following a hurry of hounds last year, we are excited to launch pre-booked tickets to Santa Paws for the first time. Four legged friends can meet Santa and enjoy a special gift from pet brand Rosewood. In 2022, customers were able to bring their cute companions to the Grotto, with Santa even having a visit from a pet budgie.

Relaxed Grotto Experiences available too. We are also committed to making our experiences accessible to as many customers as possible and for the first time will be offering relaxed sessions for those who need or prefer a calmer experience, with reduced noise and lighting. They will be running in nine stores and can be selected when booking grotto tickets online now.