ContactEngine, the market-leading provider of customer conversation technology, joined Microsoft ScaleUp (previously known as Microsoft Accelerator) in London in February. The four-month programme enables select emerging businesses to scale to new markets working within Microsoft’s co-sell programme.

ContactEngine is one of only twelve businesses to join the London cohort. Microsoft plans to co-sell ContactEngine’s AI-powered conversation platform alongside Microsoft Dynamics 365, using the trusted Microsoft Azure cloud.

This isn’t the first solution that is available to enhance and adapt the way a business uses Microsoft Dynamics. For example, this blog post goes over how Dynamics SMS texting integration works and how it can help improve communication with customers. It combines a powerful CRM system and an SMS texting platform to make this possible.

This is just one other example of the integration Dynamics that can be used and the potential it has for businesses. They can integrate numerous solutions that will improve many different aspects of their operations.

Traditional CRMs require human agents to engage customers. Integrated into Dynamics 365, ContactEngine automates outbound customer engagement and subsequent transactions. As a cloud hosted SaaS platform, ContactEngine allows for seamless integration, on-demand global scalability and offers best-in-class security through Azure