Humanotics and service communications experts soh announce a new partnership

AI consultants Humanotics and service communications experts soh this week announced a new partnership that will make it easy for organisations to create practical user focussed solutions that cut costs, boost sales and increase customer satisfaction.

Talking about the reason for the new partnership Fran Fish, Managing Director at soh, says: “AI and chatbots show lots of promise for the service sector but with high profile media coverage of problems at Facebook and Microsoft, as well as scepticism from business journals including Harvard Business Review, clients are nervous about whether the technology can deliver.”

Dr David Naylor, Founder of Humanotics, continues: “There’s a lot of hype around AI. Suppliers are down playing the effort required by businesses to create applications that deliver a return on their investment. The Humanotics – soh partnership is about making it easier to create AI solutions that work well for customers, businesses and frontline advisors.”

The first collaboration between the two companies is the “AI Ready” assessment that helps service organisations make better business cases for AI by choosing the best service applications and thoroughly assessing the impact.

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