Leading housing association Metropolitan Thames Valley Housing (MTVH) has won a coveted WhatHouse? award. The housing association was crowned ‘Silver’ in the Housing Association of the Year category during this year’s ceremony which took place at the Grosvenor House Hotel on Friday 19th November. MTVH was commended for its innovative approach to raising awareness of shared ownership and improving its customer experience.

The award celebrates housing associations who offer innovative solutions to support buyers to get onto the property ladder, provide affordable and social housing options as wide and as flexibly as possible, and demonstrate superior design and build quality without compromising on value for money. MTVH was judged based on its constant innovation to meet customer needs, including through its industry-leading research into the state of the shared ownership market in conjunction with Cambridge University, or its groundbreaking decision to overhaul its leasehold system both for future and existing shared ownership customers.[1]

Kush Rawal, Director of Residential Investment at Metropolitan Thames Valley Housing, comments: “We are extremely proud to be crowned Silver in the Housing Association of the Year category at this year’s WhatHouse? Awards. We have refused to let the challenges of the last year and a half hold us back, and instead have channelled our efforts into improving our service for both our current and future customers.

“This year alone we have achieved so much, from pioneering our first annual research report to implementing policy commitments aimed at boosting security and cutting costs for our shared owners. We have some exciting things to come over the next 12 months and beyond, and hope to continue to lead the charge in the affordable housing sphere.”

Now in their 41st year, the WhatHouse? Awards celebrate the very best in the property industry, showcasing housebuilders, housing associations and other property companies who have gone above and beyond. Leading members of the property industry attended the ceremony, which was presented by Clare Balding and Sir Chris Hoy.