Magnolia Court Care Home in Hampstead passed a recent Care Quality Commission inspection with an overall ‘Good’ rating after being praised for operating a safe and well led service.

The CQC inspected the home on October 25th and rated the home, run by Barchester Healthcare, as ‘Good’ overall. The report stated that residents at the home received good quality person-centred care and were supported by kind, caring, respectful staff who looked after them in a compassionate, dignified and safe way. The inspectors found that the manager of the home was committed to providing the best quality care for people and to promoting a positive culture for both residents and staff that was open, inclusive and empowering and achieves good outcomes for people.

The report found that staff were very positive about working at Magnolia Court, they felt the home was well-managed and the General Manager was very approachable and supportive, and always available for help and advice. One staff member said: “It is a very supportive organisation, they always listen to staff and residents.” Another team member added: “The new manager is very approachable.”

Residents and relatives were very complimentary about the home and the staff, comments included: “I feel safe here, it is very well run.” Another resident said: “The nursing staff are very good, all the staff are really nice.” A relative added: “The staff always respond very quickly, there is a new manager and we always see her around.”

Lenie Reyes Terrado, General Manager at Magnolia Court Care Home said: “We are absolutely thrilled that Magnolia Court has retained its ‘Good’ rating following the CQC’s most recent inspection. It is fantastic to have the hard work and dedication of everyone here recognised, we have a wonderful team and I am incredibly proud of each and every one of them.”

Magnolia Court Care Home is run by Barchester Healthcare, one of the UK’s largest care providers, which is committed to delivering personalised care across its care homes and hospitals. Magnolia Court Care Home provides residential and dementia care for 60 residents from respite care to long term stays.