London Stansted has been officially recognised as an Inclusive Dementia Community Business 2024-2026 by Essex County Council for its ongoing efforts to improve accessibility for passengers living with dementia and their caregivers.

The award acknowledges the airport’s dedication to easing the travel experience for people with dementia, helping reduce anxiety and ensuring a smoother journey for passengers and their families.

To achieve this accreditation, London Stansted worked with partners across the airport, including the Stansted Access For Everyone Forum (SAFE), airlines, ground handlers, and special assistance provider ABM. Together, they introduced several initiatives to create a more dementia-friendly environment:

Dementia awareness training: Over 1,000 staff trained to support passengers with dementia.
Clear signage: Easy-to-read signs and visual aids to improve navigation.
Quiet space: A designated area for relaxation away from the departure lounge.
Upgraded facilities: Enhanced accessible toilets and Changing Places facilities.
Dedicated meeting points: Safe spaces for passengers with dementia to reunite with companions.

Stephanie Putt, London Stansted’s Accessibility Manager, said:

“We are incredibly proud to be recognised by Essex County Council as an Inclusive Dementia Community Business. We know that travelling can be a stressful experience for anyone, but for people living with dementia, it can be even more challenging. This recognition is a testament to the hard work of our team and business partners and our commitment to making London Stansted a welcoming, accessible place for all our passengers.”

Carl, a 44-year-old from Essex who lives with early-onset dementia, frequently travels through London Stansted and says the changes have made a big difference to his experience. Carl said:

“I’m 44 years old and have been living with dementia for a few years, which shows that it doesn’t just affect older people. Travelling can sometimes feel overwhelming, but I’ve found that London Stansted has made things much easier for me. The staff are always understanding and patient, and the clear signs make it easier to get around without feeling lost or anxious. I recently had an experience at the airport where I felt a bit confused, and a staff member noticed and approached me to offer assistance. This interaction really highlighted how the airport has trained its staff to recognise the signs of someone living with dementia and provide the support they need. The quiet spaces are a great touch, too – they help me relax before my flight. It’s clear that the airport is making a real effort to be inclusive, and it’s reassuring to know that I can travel with confidence.”

The Essex County Council Inclusive Dementia Communities programme, supported by the Alzheimer’s Society, encourages organisations, businesses, and communities to take proactive steps to improve the lives of people living with dementia.