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Steady start to 2023 at LCY as airport on track to deliver new security experience by Easter - London TV

Steady start to 2023 at LCY as airport on track to deliver new security experience by Easter

by London-TV in Business

London City has made its strongest start to a year since the pandemic. In January, 217,000 passengers used the airport and 225,000 did so in February. The February number, while up 82% on the previous year, was supressed by 3 days of significant fog disruption in and around the capital, causing a number of cancellations.

Amsterdam, Edinburgh and Zurich remained the 3 busiest routes, with Zurich benefitting in particular by a resurgence in ski holidays.

With the best on time performance record of all London airports in 2022, the latest figures show 83% of all flights departing on schedule.

LCY is also continuing to deliver a unique product that is loved by Londoners and Europeans alike. Its Net Promoter Score remains ‘excellent’ and the best of all London airports at 57.

Central to this score has been the airports ability to consistently deliver a start to finish security screening process in under 3 minutes, on average.

And that experience is set to get even better. LCY already has 2 new generation, CT security scanning lanes in operation. From mid-March a third will be added, and the last old generation machine taken out of service. The final new generation lane will be added at the end of March, meaning anyone flying through LCY in the run up to Easter will be able to keep laptops and liquids up to 2 litres inside their bag.

Commenting of the latest figures, and looking ahead, the airport’s CEO, Robert Sinclair said:

“London City is continuing to move in the right direction. The start of the year has been in line with expectations, but we will see a step change from the Easter period onwards and we will be geared up to serve close to 2019 levels of passengers in periods through the summer.

“And the good news for anyone planning a holiday or a business trip is that we will be the first mainstream UK airport to offer a fully CT security experience from the end of this month. The new lanes will not only cut hassle, but also cut queuing times, which I know passengers will love.”

In terms of route restarts this month, British Airways will begin flying to Nice from March 14th and, further ahead, Jersey will return to the airports departure board from April 20th.