Three quarters of Zen customers rated the service they receive from Zen as excellent
Zen Internet has again been named the top Which? recommended provider for broadband thanks to its highest ever customer satisfaction score and an extended lead over its nearest rival.
Zen achieved a customer score of 91% in the survey of nearly 2,000 broadband customers, receiving five star ratings in five out of six categories. The company in second place achieved a score of 71%, and Virgin Media, the best of the ‘big four’ providers, managed 56%.
Three quarters of Zen customers rated the service they receive from Zen as excellent. No customer rated it negatively. As the magazine notes, “it’s no surprise that many customers said they’re satisfied and would recommend Zen to others, with both satisfaction and recommendation scores at 91%.”
Zen scored top marks for customer service, ease/speed of contact, tech support, speed, connection reliability and ease of set up. The next best provider received five stars in only two categories, and no other ISP in the 12-strong list managed more than one. Sky, BT and TalkTalk came 9th, 10th and 12th in the list respectively.