In 2023-24, The British Gas Energy Trust (the Trust) was able to support more than 64,000 households across Britain with money and energy advice, emergency fuel payments, white goods and energy debt grants.

With the recent increase to the energy price cap, and the ongoing cost of living, many households are facing even greater challenges in keeping their homes warm and their energy bills manageable.

The Trust currently has two energy debt support funds open, to help those struggling this winter. The Individuals and Families Fund and Energy Support Fund are two funds offering up to £2,000 in grants to British Gas and non-British Gas customers across England, Scotland and Wales.

One person to receive support was Ms N*. Ms N lives with her partner and 3 children and has been struggling with soaring energy prices, leaving her having to choose between paying her energy bill or getting the basics for her family. As part of her application, Ms N received money advice from StepChange which showed she can manage her costs moving forward. Ms N was awarded a £995 grant from the Trust, and she can now focus on keeping her family warm and healthy.

The British Gas Energy Trust’s energy debt grants offer a fresh start to those who have fallen behind on their energy bills. These grants are essential not only for alleviating immediate financial pressures, but also for ensuring that families can maintain healthy homes, especially during winter when energy use spikes. Without help, many people face the harsh reality of disconnection or self-rationing, leaving them vulnerable during the colder months.

Jessica Taplin, CEO of the Trust, said, “The first step for anyone struggling with their energy bills is to reach out to their energy supplier. Once this step has been taken, it’s also a good idea to check your eligibility for external support. The Trust’s support funds are there to help individuals with energy debt and we encourage every household to apply if they qualify, and to share this information with friends and family, as no one should have to navigate these challenging times alone.”