The home care team at Bluebird Care Westminster, Kensington & Chelsea is celebrating an exceptional achievement after receiving an Outstanding rating from the Care Quality Commission (CQC) for a second inspection in a row, highlighting the provider’s unwavering commitment to delivering high-quality, person-centred care.
The CQC’s latest inspection report recognised Bluebird Care Westminster, Kensington & Chelsea as Outstanding for being effective, caring, responsive and well-led, marking a rare “quadruple Outstanding” result. They were also rated as Good in the ‘Safe’ category.
Inspectors praised Bluebird Care Westminster, Kensington & Chelsea for “working collaboratively with other professionals to deliver exceptionally person-centred care.” A key example of this is its close and highly effective partnership with The Albert Suites and Physit Physiotherapy, designed to support individuals through every stage of their recovery, creating a seamless pathway from hospital to home.
The report also praised the team for delivering a highly person-centred culture, working closely with individuals to assess and plan personalised care and “go above and beyond expected care to provide meaningful support”. This meant people’s outcomes were consistently better than expected compared to similar services.
Bluebird Care Westminster, Kensington & Chelsea has been delivering premium home care services since 2012 and has maintained an Outstanding rating for the past nine years. This latest achievement marks an improvement from its previous triple Outstanding rating, further cementing its reputation as one of the UK’s leading home care providers.
Peter Slough, Managing Director of Bluebird Care Westminster, Kensington & Chelsea, said:
“To achieve another Outstanding rating from CQC is a remarkable milestone, and I could not be prouder of our team. This is a very special service with a unique culture. Our team are deeply committed to providing life-enhancing, person-centred care, and they continually go above and beyond, not only for the people who use our service, but for one another as well.
“Having maintained an Outstanding rating for nine years, to now progress from individual Outstanding ratings in three core domains to four, is an achievement everyone connected to the service should be immensely proud of. While we celebrate this recognition, we remain committed to continually improving and delivering the very highest standards of person-led care for our customers.”
Feedback from customers and their families was overwhelmingly positive, with one person sharing: “The carers are absolutely lovely and incredibly kind”. An external healthcare professional also noted ““Bluebird takes time to collaboratively work with the client and their families to ensure each individual receives
optimal support.”
The team provides a wide range of tailored services, including personal care, live-in care and specialist support, enabling people to remain safe, independent and comfortable in their own homes.
This latest recognition reinforces Bluebird Care Westminster, Kensington & Chelsea’s commitment to delivering exceptional care and continuing to set the standard for home care services across London.
For more information about Bluebird Care Westminster, Kensington & Chelsea and their specialist care services, visit their website: https://www.bluebirdcare.co.uk/westminster-city-of-london.