Lolly, the hospitality technology specialist, has launched Lolly Central, a new online customer hub giving hospitality operators easier access to product guidance, training resources and support content in one connected place.
The launch marks the first product release in The Lolly Innovation Series, a programme of new product launches being introduced by the company over the coming months to help hospitality operators work smarter and improve efficiency.
Lolly Central brings together how-to guides on setting up and using Lolly’s products, along with product catalogues, videos, release notes and practical resources, all in one place for hospitality operators. They will be able to access the guidance and support content they need in a clearer, faster way, whenever it’s required.
The hub includes powerful semantic search and ALI (Artificial Lolly Intelligence), Lolly’s AI chatbot, which enables customers to ask questions and receive direct, human-readable answers. Customers can access Lolly Central through their Lolly HQ account, making it part of their existing Lolly experience.
Peter Moore, CEO at Lolly, said: “Hospitality operators need technology that makes day-to-day operations easier. Lolly Central gives our customers a single hub to find the guidance, resources and support they need, whether by searching themselves or asking ALI, our AI chatbot. It’s built for anyone onboarding for the first time or looking to get more from the ecosystem they already use.”
“This is about making knowledge easier to access, removing unnecessary friction and saving valuable staff-time. For operators managing busy teams, multiple sites and fast-paced service environments, being able to quickly find the right answer can make a real operational difference.”
Lolly Central has been developed to support both new and existing customers, helping teams onboard more confidently, refresh skills and access the latest product guidance in one place. By combining self-serve resources, quick search and AI-assisted support, the hub strengthens the overall support experience. Lolly has also created a dedicated customer experience team to manage and continually improve Lolly Central, ensuring the hub is continuously evolving, , practical and aligned with how customers use Lolly’s technology day-to-day.
Chris Brown, Technology Director at Lolly, commented: “Lolly Central is not a one-off resource that launches and then stands still. It is a living hub that will continue to grow and improve as our products, customers and support needs evolve.”
Moore added: “Every product we bring to market has to solve a real operational challenge. Lolly Central does exactly that.
“As the first launch in The Lolly Innovation Series, it also reflects where we are heading as a business: practical innovation, built around real customer needs and delivered through one connected Lolly ecosystem.”