National Express will suspend its national network of scheduled coach services
National Express will fully suspend its national network of scheduled coach services with effect from midnight Sunday 5 April 2020.
Chris Hardy, managing director of National Express UK Coach: “We kept a limited coach network running to be able to help those individuals with essential travel needs but it is no longer viable to continue to do this.
“Passenger numbers continue to fall as the public rightly follow government advice to avoid non-essential travel. The decision to temporarily suspend all services is the right one based on the current unprecedented circumstances and I hope our passengers understand this.
“It is very clear that the critical thing we must do to protect our NHS and save lives is to stay at home. All journeys before Monday 6 April will be completed and we will ensure customers are not stranded but until further notice, we will not be running any services.”
Passengers who had travel booked can choose to hold the ticket and amend for future travel within the next 12 months, free of charge, regardless of the terms and conditions. Customers do not need to make contact until they wish to rebook.
For passengers who do not want this option, a full refund will be issued for cancelled services in line with terms and conditions.