SPECSAVERS Harrow are open for all eye and hearing care needs, including domiciliary care for those people unable to attend store appointments. Under current Government guidance, people are allowed to leave home to attend medical appointments, including eye and hearing tests, which are considered essential healthcare services. If customers can’t leave home unaccompanied for an eye test, they can request a home visit from Specsavers instead.

It is important that people attend their appointments to ensure that their eye, hearing and overall health is not at risk during this time. Customers can be assured that the safety and wellbeing of our customers and colleagues is paramount and, in line with NHS recommendations and Public Health guidance, we have numerous safety measures in place.

For those more vulnerable people, who are unable to come to the store for their regular eye test, Specsavers Harrow are running a domiciliary home care service across the community. This is an NHS service for those people who are unable to leave home unaccompanied, due to self-isolating, a physical or mental illness or disability.

Unhar Gupta, Specsavers Harrow Registered Optometrist Director said; ‘Our Home Visits team is working in line with Government guidance across the community, to ensure that important eye test and eye health appointments are kept. Eye tests can show the general health condition of the individual, and can also reveal potential underlying health issues, so it is really important to ensure you contact the team so that you can keep your appointment.’

Specsavers also offer these services to those people unable to visit their local store:
• RemoteCare – a free nationwide consultation service offering advice and care via video and telephone link
• Ask The Expert – a Facebook group designed to give people access to professionals seven days a week, who can answer questions about general eye and hearing health concerns
• Remote tuning – Fine tuning compatible hearing aids from afar without customers needing to come into store
• An e-commerce service so that glasses and contact lenses can be bought online with a current prescription for those who can’t attend a store
• An online replacement service for lost or broken glasses

Specsavers’ staff use personal protective equipment (PPE) throughout the stores and for home visits. With frames being thoroughly sanitised before and after each use.