The Grotto is an immersive and magical Santa’s Grotto experience arriving in London for the first time following sell out seasons in Manchester and Dubai. Step into a beautifully detailed festive world featuring Candy Cane Lane, an Enchanted Forest, the Merry Mailroom and a magical meeting with Father Christmas himself. Children can write and post their letters, help Santa’s elves prepare for Christmas, and leave with a special gift and family photo keepsake.

WHERE: Brent Cross Shopping Centre, Prince Charles Drive, London NW4 3FP.

The Grotto is located at the main central staircase and food court area in the heart of the mall.

WHEN:
Open to the public: Saturday 29 November – Tuesday 24 December 2025
Press & VIP preview: Friday 28 November, 3pm–8pm (VIP 6–8pm)

TICKETS:
Children: £27 (includes gift)
Adults: £9.50
Babies under 12 months: Free (no gift)
Carers: Free Book online at www.thegrotto.co.uk/london

ACCESSIBILITY:
Wheelchair friendly
Dedicated Whispering Winter sessions for children with autism, sensory sensitivities or additional needs.

DURATION: Between 15 and 20 minutes

AGE SUITABILITY: Ideal for families with children aged up to nine